These are some things that I’ve found it’s helpful to review upfront so we’re on the same page and to avoid any misunderstandings down the road.

Our Requirements

• We require control of Amazon PPC & marketing strategy. We implement a custom strategy according to your goals. Your input is always welcome and we will continually discuss strategy, but just know that we have systems & strategies that we use.
• Often your action is needed to move forward. We require that you complete tasks that we assign to you within 1 business day.
• We are your partners – not your employees. This means that we are in control of when & how we work.

Communication

• Your main point of contact day-to-day will be your Project Manager. Riley & Ryan oversee all projects and are available whenever needed.
• Ryan’s job is to oversee all PPC accounts for progress & strategy. Riley’s job is content, onboarding & consulting. Parker & Reni are our General Managers and also oversee all projects to make sure everything is good as high-level consultants.
• Your PM will reply to all messages within 1 business day, usually sooner. If something is needed quickly, you can call your PM in Slack
• We require that you reply to our messages within 1-business day. If something is needed quickly, we’ll call you.

Case studies

• We may use created graphic designs, copywriting, or screenshots of campaign results in our portfolio. Of course, no private info will be shared.
• If you wish to cancel after the term agreement, please provide 30 days’ notice.

Monthly Retainer

• While many contractors & agencies charge hourly, we’ve found a fixed retainer payment is the best & easiest way to go. The retainer is based on our agency hourly rate, but if there is less or more work done in one month, it doesn’t change.
• If work cannot be done for 14-days or more due to account suspension or other reasons, we will pause the billing period until we can resume.
• If tasks are needed that are beyond the outlined scope of work, we will offer a separate quote for that.

The 3% of sales growth commission

I have always preferred incentivized structures when hiring through the years. So there’s an incentive to GROW your sales as BIG as possible. While other comparable Experts/Gurus/Agencies charge $5,000/mo + 3-10% of total existing sales or PPC spend, we only charge a commission on sales growth. This means there’s no commission if we don’t grow your sales.

• The calculation ****= last months’ sales – ‘starting monthly revenue’ x 0.03.
• ‘Starting monthly revenue’ = your total Amazon sales from the past 3 calendar months before we started, divided by 3, rounded up to the nearest thousand.

Expectations Dealing with Amazon

• We’ve been working with this platform for years, and the one consistent thing is: “things ALWAYS take longer than expected, and there are always issues.” Thus, it requires LOTS of patience to sell on Amazon. Their system often has technical issues. Seller Support can be very slow. Listings get flagged or suspended for seemingly no reason. But don’t worry – this is the norm, and we got your back. So, expect that there WILL be issues, hurdles, and headaches to be dealt with.
• We cannot be held liable for account suspensions or other losses that might occur while working on your account.
• We manage several other accounts and are not a ‘full-time dedicated’ team. We work at a good pace and love efficiency, but we are not ‘the fastest agency.’ Thus, if you’re looking for a ‘full-time’ team, it’s not us.d.We cannot guarantee any results or numbers, and results take time. Success on Amazon affected by a multitude of factors. But rest assured we will do our best at giving your products the best chance of success.
• We are a team of Amazon experts who are humans – thus are NOT perfect, and occasionally make mistakes – but we ALWAYS do our best.
  
  To inquire about account management, please fill out our questionnaire.